Bishops Avenue - All you need to know - Flipbook - Page 22
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What is not included within the Membership Fee?
Costs of the normal running of your apartment are not included in the Membership Fee.
The Membership Fee does not cover certain on-demand services such as:
• Personal support or home-care packages. Our Wellbeing team can provide more
information on the range of care our partners provide
• Lifestyle and concierge services (including apartment cleaning, laundry services, taxi
services, spa treatments and some 昀椀tness classes)
• Dining and drinking in our restaurant and bar. You will have the bene昀椀t of a member’s
discount across all our locations
Full listings of the on-demand services and prices are available on request.
What if I need care?
All Riverstone residents can make use of personal support and care services, provided
by selected expert partners, including The Good Care Group. You can choose anything
from one-hour visits, to 24-hour live-in care, all in the comfort of your own home. You can
access as little or as much help as you need, depending on how your needs change
over time.
We do not include the cost of these services in the Membership Fee or Deferred Fee. This
means you pay for these services as and when you need to. The Good Care Group at
Riverstone’s prices are only available to Riverstone residents at or below market prices,
and Riverstone also has relationships with a select range of di昀昀erent care providers.
Our Wellbeing Ambassadors can provide you with the information you may need.
What are the apartment running costs?
You will pay the following ongoing running costs of your apartment:
• Utilities – paid directly to your chosen supplier or through Riverstone
• Council Tax – paid directly to the local authority
• TV Licence – paid directly to TV Licensing
• Telephone – paid directly to your chosen supplier
• Satellite/cable TV – paid directly to your chosen supplier
• Home contents insurance – paid directly to your chosen insurer
