Rent to Buy at Riverstone AYNTK - Flipbook - Page 12
13.
How would you describe the hospitality services at Riverstone?
We see the hospitality services as an integral part of the lifestyle o昀昀ering at Riverstone.
Our friendly and experienced Concierge Team will be on site 24/7 to help all residents feel safe
and secure at all times. This is very important for us. They will be on hand to help with booking
theatre tickets, recommending restaurants, helping with deliveries and valet parking. They also
provide IT support and the emergency call response.
14.
Will I have access to care at Riverstone during my stay?
All Riverstone residents can make use of Riverstone’s personal support and care services. You
can choose anything from 30-minute slots to 24-hour live-in care, all in the comfort of your own
home. You can access as little or as much help as you need, depending on how your needs
change over time. Please request a copy of the The Good Care Group at Riverstone brochure
for more information. We do not include the cost of these services in the Membership Fee. This
means you pay for these services as and when you need to.
There might be exceptional circumstances when Riverstone is no longer able to ensure your
safety and wellbeing. Should this happen, Riverstone will work with you and the people that
matter to you to 昀椀nd a solution that is in your best interests.
15.
Do the apartments come furnished?
The apartments are o昀昀ered unfurnished. However, furniture arrangements can be organised
for an additional cost. Please let one of our Client Advisors know if you would prefer a furnished
apartment and they can talk you through the range of options and costs.
16.
Who do I contact if something needs 昀椀xing in the apartment?
The Riverstone on-site team will be available to 昀椀x any issues that crop up in your apartment,
you don’t need to contact Knight Frank - just let our Concierge Team know and they will get on
the case.
17.
What happens if I can’t pay my rent or Membership Fee?
We understand everyone’s 昀椀nancial situation is di昀昀erent, if you have payments in arrears, we
will work with you to put in place a payment plan. If payments cannot be made, we reserve the
right, after following due process, to terminate the tenancy agreement and ask you to vacate
the apartment.
18.
Can I sublet out my rented apartment?
No. Renting or subletting your apartment is not allowed under the terms of the tenancy
agreement. This includes renting your apartment, or any part of it, online or via agency websites
such as Airbnb.
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