Rent to Buy at Riverstone AYNTK - Flipbook - Page 9
Frequently asked questions
The Riverstone client advisor team and Knight Frank are always available to answer any
questions about Rent to Buy at Riverstone. They will be on hand to help every step of the way.
We set out below some answers to questions we are often asked.
1.
How do I reserve an apartment?
First, we will ask you to pay a £5,000 Reservation Fee. If the purchase does not go ahead at the
end of your rental stay, we will refund the Reservation Fee. However, we may take o昀昀 an amount
to cover our reasonable costs and expenses which we incurred progressing the sale. This would
be to a maximum of £1,500, so the minimum you would receive back is £3,500.
Knight Frank are our appointed lettings agent. The next step is for you to pay Knight Frank a
refundable holding deposit of 1 week’s rent which will secure the apartment whilst Knight Frank
work through the paperwork and checks with you prior to you signing the tenancy agreement.
The holding deposit will count towards the 5 weeks’ tenancy deposit that Knight Frank collect
from you when you sign the tenancy agreement.
If at any point you change your mind and decide not to proceed, please let the Knight Frank
team know and we will refund the holding deposit. However, we may deduct an amount to cover
our reasonable costs and expenses incurred up to the point you con昀椀rm you are no longer
interested in staying at Riverstone.
2.
How will Riverstone help me during the move in process?
Knight Frank will handle the letting process on our behalf, from the 昀椀rst initial viewing with
you through to arranging the paperwork which you need to sign. The Riverstone team will
also want to meet you before you sign the tenancy agreement, to discuss suitability and
initiate health & wellbeing conversations. Before you move in, Riverstone will provide you with
a welcome pack which contains all the useful information you need to know about the residence
you are moving into.
Throughout the process, our move-in team will act as a point of contact between you, Knight
Frank, your removal company and any other parties involved. We aim to take the stress away
so you can focus on settling into life at Riverstone. Once you arrive, we will be on hand to assist
with setting up your utilities, induct you to the MyRiverstone app, introduce you to the on-site
team, and should you wish, your fellow residents.
3.
What are the suitability checks and why does Riverstone do these?
In addition to the usual “Know Your Customer” and “Right to Rent” checks which landlords carry
out, we also carry out our own “suitability checks”. This comprises two elements. Knight Frank
will carry out 昀椀nancial checks to make sure you can a昀昀ord to pay the rent and Membership
Fee during your stay. Secondly, we also expect all prospective tenants to have a conversation
with our health & wellbeing team to make sure that Riverstone will be a safe and suitable place
for you during your stay. We do these suitability checks for all residents living at Riverstone to
ensure everyone has peace of mind that Riverstone is the right place for them to live.
7
